update

Jan. 20th, 2012 02:46 pm
alchemia: (Default)
SO Finally got the GoDaddy problem fixed. I know, usually being polite helps, but when that fails, telling them you're blabbing all over social media about their stupidity and that you are considering the many suggestions people are giving you for places to move your business to, gets results. Apparently a wordpress plugin was overloading the processor, and I just had to delete it. Such a simple thing they had to pointlessly blow up.

Also...

I'm passing this on because it worked for me today...Dr Oz on TV said that to reach inner peace we should always finish things we start, and we all could use more calm in our lives after the hectic Holiday season. I looked around my house to find things I'd started and hadn't finished, so I finished off a bottle of Merlot, a bottle of Chardonnay, a bodle of Baileys, a butle of wum, an a box a chocletz. Yu haf no idr how fablus I feel rite now. Sned this to all who need inner piss.
An telum u luvum.
alchemia: (Default)
So if GoDaddy doesn't fix things asap, I'm thinking I better look at moving. I've been there since, gosh, i think it was the late 90's? so I really have no idea what other options there are or how easy/hard it is to transfer stuff.

One thing I'm worried about is that Read more... )
alchemia: (Default)
Can anyone make sense of this (maybe the one weird email printout below has some sort of clues?)? Rather than re-write everything,I'll just post the email exchange with their customer service dept as it says everything....

Although its not just Rodentfancy.com that is my domain there, its also, Rodentfancy.net and .org, Fithfath.com,.net,.org and Intertexius.com,.org.,net. I also host sites/backup for my mother and some fellow journal/fandom folk.
Read more... )
I was told that an email was sent; but no email was received (i have no spam filter to check).
 
I requested the email to be resent and I get this "escalation" and possible 3-day delay that will result in my account being shut down due to your own error.
 
It is not a complicated issue to re-send an email! Simply RE SEND THE EMAIL so I can take care of whatever it was about.
 
-Al

Support Staff Response
Dear Al,

The escalations are handled on a first-come, first server basis.  There is no way to accelerate this issue.  We appreciate your patience in this matter.

Please let us know if we can assist you in any other way.

Sincerely,

Paul P.

Customer Inquiry
There is NO REASON for this to be an "escalation".
I was told to refer to an email that never reached me. SIMPLY RE-SEND THE EMAIL!
Making this an "esculation" means I may not get a response in time to prevent my websites and my email from going offline.
Are you trying to loose a longtime customer?
-Al

Support Staff Response
Dear Al,

Thank you for your response.

I understand you are concerned about an open escalation. I apologize for any inconvenience. We have a certain protocol when handling issues like this one. Please allow for the reply from the escalation.

Please let us know if you have any further questions, comments, or concerns by replying to this email. Our service departments and telephone lines are open 24 hours a day, 365 days a year to accommodate your needs anytime.

You can also reach us by phone at the following numbers:
(480) 505-8877 Technical Support, Sales and Service
(480) 505-8855 Billing

Sincerely,
Denise P.
Online Support Team
 

Customer Inquiry
You don't seem to understand.
The "escalation" means I may not get a reply until the 20th.
You have threatened to shut my account down on the 19th.
That includes this email, and our ability to work this out. (Phone is too difficult for me; I have bad hearing)
 
This is all because an email never reached me.  All I need is the email re-sent.  Having to wait 3 days for an email to be resent, while under the threat of having one's account shut down, and being cut off from customer service as a result of that, is VERY POOR CUSTOMER SERVICE.  I am dumbfounded your company cannot re-send an email without turning things into a 3-day "escalation".
 
I've been discussing this on Livejournal, Dreamwidth, Facebook, etc and everyone is aghast at your incompetence and has no idea what I can do other than look into moving to another company.  I've been with GoDaddy MANY years with numerous domains and delux hosting, but if this isn't fixed PROMPTLY you bet I'll be moving to one of other services people are recommending to me.
 
-Al

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